FAQ's
FREQUENTLY ASKED QUESTIONS
ASK ZOEY ANYTHING
Q: What is your processing time?
A: Please give my human 48 to 72 hrs. to process your order. She has a full time job as a Business Manager and I have no thumbs so I can't help her make anything.
Q: I found some dog hair in my order, why?
A: Listen, aren't you an animal lover?. Dog hair is complimentary and our products are made in a facility where there is a huge dog roaming around AKA me. Excuse me if I sent you some extra special something ok?. You are welcome.
Q: Why are your products a final sale?
A: Our products are very simple. Our bandanas can be folded and made smaller so when in doubt please purchase a size bigger and our t-shirts are unisex cut sizes. If you are planning on using the dryer please purchase a size bigger, specially on crop tops (unless you are looking for the BOOB cut) We strongly advice against the use of the dryer since cotton shrinks easily. If there is anything wrong with the order please contact us so we can make it right for you.
Q: I received my order but it is the wrong size or color. How do I exchange this?
A: If accidentally we sent you the wrong order please contact us on our Contact Us link or email us at afoxandadawg@gmail.com with your order number so we can chat. I apologize in advance. This is made by a human and they all make mistakes. Animals are perfect though. Always perfect.
Q: How do I take care of the dog bandana?
A: I recommend to hand wash the bandana to protect the stitching. Lay to dry and iron on the opposite side of the vinyl. Same with the T-shirts. Do not apply the iron directly on the vinyl.
Q: My T-shirt shrank. What do I do?
A: I told you not to put in in the dryer!. Our T-shirts are 100% heavy cotton. They shrink in the dryer. Specially the crop tops. Wash your t-shirt by hand or washing machine and hang to dry. It will prevent shrinkage and will protect the vinyl. Flip your t-shirt inside out and iron on the opposite side of the vinyl if necessary.
Q: Zoey how does it feel to be a super model and a business owner?
A: It is stressful sometimes. I have to keep up with this superpawdel body and it requires lots of running, treats and lots of naps. Being a CEO is not easy either but someone has to do it. My human needs lots of supervision. I use slobber techniques when she does something wrong. Thanks for asking though.
Q: Zoey are you dating someone?
A: BOYS??? WHATEVER! DOGS FOREVER!!!